Fresh Vision Optometrists’ Confidence Guarantee
It’s important to us that you love your new glasses.
At Fresh Vision Optometrists we will ensure that your glasses are comfortable, look great and fit your face effortlessly. Our complementary fitting, cleaning and adjustments will keep you looking great and feeling comfortable in between your eye care appointments.
At Fresh Vision Optometrists the optical frames and lenses we endorse are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects.
Our sunglass frames, discounted or discontinued frames are covered by a manufactures warranty of 12 months.
If for any reason you’re not seeing as well through your new lenses as you expected to, we will replace your lenses at no charge within the first three months from the date of collection.
This may require a follow up eye test to double check your prescription.
Manufacturer guarantees are governed by Australian Consumer Law. Manufacturing defects do not include scratches on non-prescription sunglass lenses; defects caused by accident, abuse, neglect, shock, improper use or storage; unauthorized modifications or repairs; normal wear and tear, as well as any issue concerning prescription lenses. If breakage is due to a defect in material or workmanship, the product will be repaired or replaced at our option and returned. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement.
Please note: While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered by this guarantee. In the event that the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.